Frequently Asked Questions
Will This Fit My Pram Handlebar?
The adjustable clamp is designed to fit most prams, strollers, bikes and scooters. It works best on round handlebars between approximately 23–40 mm.
Is It Good For Bumpy Paths?
The built-in anti-slip grips help keep cups and bottles steadier while you push, reducing wobbling and tilting during walks.
Is The Phone Holder Secure?
The phone holder is designed to keep your phone in place and within easy reach. Always make sure your phone is properly positioned before you start walking.
What Phone Sizes Will It Fit?
It is designed to fit many common smartphone sizes. For larger phones or phones with bulky cases, check that your phone sits securely in the holder before use.
Can I Rotate Or Adjust The Cup Holder?
Yes, the rotatable design allows you to adjust the angle to suit your handlebar position and preferred setup.
Is It Easy To Attach?
Yes, simply place the clamp around your pram handlebar and tighten the knob until it feels secure. No tools are required.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
Can I return it after trying it?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at noanest.au@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.