Frequently Asked Questions
What age is this potty ladder suitable for?
It is suitable for toddlers and kids aged 1β8 years old, depending on your childβs size, readiness, and confidence with toilet training.
Will it fit my toilet?
The potty ladder is designed to fit most standard toilets. Before use, make sure the seat sits flat and securely on your toilet, and that the ladder feet rest evenly on the floor.
Is it easy for toddlers to climb by themselves?
Yes, the built-in step and side handles are designed to help little ones climb up with more confidence. Adult supervision is always recommended during use.
Does it help reduce mess?
Yes, it includes a spill guard to help reduce splashes outside the toilet, making toilet training cleaner and easier for parents.
Will it take up much space in my bathroom?
The ladder folds away after use, so you can store it beside the toilet and keep the bathroom available for the rest of the family.
My toddler is nervous about the big toilet. Can this help?
The big toilet can feel intimidating when little feet have nowhere to rest. The smaller seat, soft cushioning, handles and step give your toddler a more comfortable setup to practise on. Let them explore at their own pace
Will it stay steady while my child climbs?
Non-slip floor pads and adjustable legs help keep the ladder steady, while side handles give your child something to hold onto. Adjust the ladder height to match your toilet, making sure the seat sits flat and both feet rest evenly on the floor. Check its stability before each use and always supervise your child.
Can my toddler use it without being lifted?
The built-in step and easy-grip handles let your toddler practise climbing onto the toilet, helping reduce the need for you to lift them every time. Help them while they learn and stay nearby during use.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
Can I return it after trying it?
We offer a 14 day money back guarantee. If youβre not completely satisfied, just reach out and weβll make it right. For more information, visit our βRefund Policyβ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, youβll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the βTrack Your Orderβ page at the top of the website or in the website menu if youβre on a mobile device.Β
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at noanest.au@gmail.com.Β
Β Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.