Frequently Asked Questions
What age is this potty ladder suitable for?
It is suitable for toddlers and kids aged 1–8 years old, depending on your child’s size, readiness, and confidence with toilet training.
Will it fit my toilet?
The potty ladder is designed to fit most standard toilets. Before use, make sure the seat sits flat and securely on your toilet, and that the ladder feet rest evenly on the floor.
Is it easy for toddlers to climb by themselves?
Yes, the built-in step and side handles are designed to help little ones climb up with more confidence. Adult supervision is always recommended during use.
Does it help reduce mess?
Yes, it includes a spill guard to help reduce splashes outside the toilet, making toilet training cleaner and easier for parents.
Can it be folded away after use?
Yes, the potty ladder folds easily so you can store it neatly beside the toilet when not in use.
Is it easy to clean?
Yes, the PP material and PVC padded seat are easy to wipe clean after use, helping keep your toilet training routine more hygienic and practical.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
Can I return it after trying it?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at noanest.au@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.