Frequently Asked Questions
What age is this potty trainer suitable for?
It is designed for toddlers and young children during the potty training stage. Always choose based on your child’s size, confidence, and readiness rather than age alone.
Can it be used on a regular toilet?
Yes, it is designed to help your child use the toilet more comfortably with a built-in seat, step, and support handles.
Is the height adjustable?
Yes, the legs and step are adjustable so you can set it to a more suitable height for your toilet and your child.
Is the potty removable?
Yes, the potty bowl is removable, making it easier to empty and clean after use.
How much weight can the step support?
The footrest/step can support up to 75 kg.
Is it stable for toddlers?
It has a sturdy step and 5 non-slip floor pads to help keep the potty trainer stable during use. Adult supervision is always recommended.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
Can I return it after trying it?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at noanest.au@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.