Frequently Asked Questions
Will it fit every toilet?
It is designed to fit most standard toilet seats. Toilet shapes and sizes can vary, so please check the product measurements before ordering.
What age is this potty seat suitable for?
It is designed for toddlers and young children who are transitioning from nappies to a regular toilet. Adult supervision is always recommended.
Are these training pants the same as nappies?
No, training pants are not designed to absorb like nappies; they help catch small accidents while allowing your child to feel wet during toilet training
Is it safe and stable to use?
Yes. The non-slip pads help keep the seat securely in place. Always place it on a clean, dry toilet seat and check that it does not move before your child sits down.
Can I take it when travelling?
Absolutely. The seat folds into a compact size, making it easy to carry in a nappy bag, pram basket, suitcase or car.
Does it include a splash guard?
Yes. A detachable splash guard is included to help reduce spills and keep toilet visits cleaner, especially for boys.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
Can I return it after trying it?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at noanest.au@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.