Frequently Asked Questions
Will this stop shampoo from getting into my child’s eyes?
It helps guide water and shampoo away from your child’s face, making hair washing feel calmer and more comfortable. However, adult supervision is still needed during bath time.
Is the shower cap adjustable?
Yes. It has an adjustable design to help fit comfortably and securely around your child’s head as they grow.
What age is it suitable for?
It is suitable for little ones who can comfortably wear the cap around their head during hair washing. Please check the fit before use to make sure it is not too tight.
Can it be used for haircuts too?
Yes. It can also help keep loose hair away from your child’s face during simple at-home haircuts.
How do I clean it?
Simply rinse it with clean water after use and let it air dry completely before storing.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
Can I return it after trying it?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at noanest.au@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.