Frequently Asked Questions
What age is the bath seat suitable for?
It’s intended for babies aged 6 months and up who can already sit independently.
Will it fit my bathtub?
The seat measures 41 × 32 × 24 cm. Check that your bathtub has enough space and a smooth, flat surface for all four suction cups to attach properly. Textured or uneven surfaces may prevent a secure grip.
Can I open the arm to get my baby in and out?
Yes! The one-touch opening arm makes it easier to place your baby in the seat and lift them out after bathing. Always check that it’s closed and locked before use.
Does it need assembly?
Yes, some assembly is required. Follow the supplied instructions to attach the backrest, front piece and side arms. These connections are permanent, so check alignment before securing them.
Will the seat stay in place during bath time?
The 4-point suction base provides a strong grip to help keep the seat in place on a clean, smooth, flat bathtub surface. Check that all four suction cups are firmly attached before each use, and always keep your baby within arm’s reach.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 7-14 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
Can I return it after trying it?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at noanest.au@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.