Frequently Asked Questions
Can I take this stroller on a plane?
Yes. Its compact fold makes it convenient for travel and it is designed to fit most airline cabin size requirements. However, we recommend checking your airline's carry-on stroller policy before flying, as regulations may vary.
How much does the stroller weigh
The stroller weighs only 5.8 kg, making it lightweight enough to carry, lift into the car, or take on family trips without hassle.
Is the stroller easy to fold?
Absolutely. It features a one-hand folding system, allowing you to fold the stroller quickly while holding your little one or carrying other essentials.
Is it safe for everyday use?
Yes. The stroller includes a padded 5-point safety harness, rear wheel brakes, lockable swivel front wheels, and a sturdy steel frame to provide a secure and stable ride.
What accessories are included?
Your stroller comes complete with a mosquito net, large sun canopy, spacious under-seat storage basket, and a removable seat cover for easier cleaning. It also features multiple recline positions for sitting or napping comfortably.
Is this stroller suitable for newborns?
Yes. The seat reclines to a near-flat position, making it suitable from birth. As your child grows, it easily adjusts to upright seating, so the stroller can be used up to approximately 5 years old (or 15 kg).
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
Can I return it after trying it?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at noanest.au@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.