Frequently Asked Questions
What are they made from?
They are made with cotton, cotton towel, and a waterproof TPU layer.
Are they dryer-safe?
Yes, they are dryer-safe, but line drying may help extend the life of the fabric.
Are these training pants the same as nappies?
No, training pants are not designed to absorb like nappies; they help catch small accidents while allowing your child to feel wet during toilet training
Will they stop all leaks?
They help reduce leaks from small daytime accidents, but they are not completely leakproof for heavy wees.
When should my child wear them?
They are best used during supervised daytime toilet training at home or when your child is ready to practise using the potty.
Can my child wear them overnight?
No, they are not recommended for overnight sleep because they are not as absorbent as nappies.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
Can I return it after trying it?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at noanest.au@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.