Frequently Asked Questions
Does it make the toilet seat warm?
It does not generate heat, but the soft flannelette layer helps reduce the cold feeling of sitting directly on the toilet seat.
Will it fit my toilet seat?
The cushion pads are designed to fit most standard toilet seat shapes, including round, O-shape, square, small, and larger toilet seats.
Is this toilet seat cushion washable?
Yes. The cushion pads can be hand washed or machine washed, then reused again after drying.
Can it be reused?
Yes. The pads are reusable. Simply remove, wash, dry, and stick them back onto the toilet seat.
Is it suitable for toilet training?
Yes. The soft surface can help make toilet time feel more comfortable and less intimidating for little ones during toilet training.
What’s included in one set?
Each set includes 3 pairs / 6 pieces of toilet seat cushion pads.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
Can I return it after trying it?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at noanest.au@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.